Nathan 2007-03-01 11:23
I don't know what the cause but after installing UltraMon on my Vista laptop, HP widescreen -- it wont return from "sleep".
Before and after ultramon --- no problem it "wakes up" as expected.
Any suggestions?
Nathan
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Christian Studer 2007-03-02 08:22
Which version of UltraMon are you using?
I haven't noticed any problems with resuming from sleep or hibernation, I tested with UltraMon 2.7.1 on Vista 64-bit.
Christian Studer - www.realtimesoft.com
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Nathan 2007-03-03 16:02
I'm using 2.7.1 on Vista Home Premium (32 bit) -- I'm going to try reinstalling to see.
My laptop has the 6150LE from Nvidia.
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Matt Hanson 2007-03-03 20:33
I noticed this problem too. I'm running Vista RC1 64-bit, on a widescreen Acer laptop.
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Matt Hanson 2007-03-03 20:33
Sorry, I also should mention that I'm running UltraMon 2.7.1.
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Nathan 2007-03-03 23:37
After uninstalling Ultramon -- I had no problems with the sleep mode, and now I've reinstalled Ultramon again and sleep problems are back.
One commonality between us is that we're both running a widescreen laptop in the config -- is it possible the widescreen is part of the problem?
I have an HP 17" widescreen
I really can't live without a second taskbar :(
Is anyone running the program in Compatibility mode? I'm not wanting to experiment too much with my new laptop right now --- I've had to turn it off several times in the middle of working on things because of the sleep mode situation.
Thanks,
Nathan
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Christian Studer 2007-03-04 08:47
The monitor shouldn't matter, but I also don't know what else might cause this.
2.7.1 doesn't install any drivers on Vista (the mirroring feature doesn't get installed), this is the only thing that I think could potentially interfere with resuming from sleep.
When you resume from sleep, what exactly happens? Does the system crash or hang, before or after the login screen, etc.
Christian Studer - www.realtimesoft.com
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Nathan 2007-03-05 02:33
Hi Christian,
I've had an issue for the first time with sleep mode without ultramon installed --- this could indicate that it is not ultramon and possibly another combination of things that isn't always the same. I'll continue to test and see, because pre-ultramon it wasn't a problem that I was aware of.
For more info -- when I come back to the computer and sleep mode has taken place, the laptop just does not come back at all, it appears to continue in sleep mode and the screen does not become active again. I'm not sure if it's functioning properly and the display is not visible or if it is completely hung. But I would need to hold the power button down until it shuts down and then start up again for things to work properly.
HP's team had me uninstall the APCI drivers and reinstall them so we'll see if that resolves it.
thanks for your response!
Nathan
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Matt Hanson 2007-03-05 08:38
After delving into this issue a little further, it looks like it's not soley UltraMon that's giving me my issue. Sorry for the false positive.
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Nathan 2007-03-10 03:32
It appears that my problem has been resolved -- UltraMon has been exonerated :)
It appeared to be UltraMon because of course I installed it as soon as I got my Dual Monitors setup so the timing was the same... the true cause of the issue appears to be an earlier version of the Nvidia Control Panel and or the nvidia drivers.
After uninstalling the video drivers and installing updated ones from HP things appear to be resolved.
I did update the drivers previously, so Im not sure if it was not uninstalling the drivers first or a another newer version that resolved the issue.
It also appeared that until I made the external monitor the "Main" monitor the sleep issue did not reveal itself. While troubleshooting we came down to that as the determining issue.
I will let you know if this issue is resolved completely but at this I have tried a few senarios that usually happen like disconnecting the external and reconnecting... switching to single mode etc.. and all appears well.
I will say that if I configured the monitors first in Nvidia control panel --- I had the issue again, but if I set Nvidia control panel to single mode and made the change in Vista display properties this is what worked for me.
Hope this helps someone else, it was quite the frustration with a new laptop!
Hp total care was very helpful though, walking me through all the options.
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TJ 2007-03-19 15:40
i also am having this issue and i also lose all visual display when i come back from sleep thus having to restart the computer
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Christian Studer 2007-03-20 10:43
TJ, did you try updating the video card drivers?
Christian Studer - www.realtimesoft.com
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